OraGlow™ | Memory Lamp
- No wiring. No electrician needed
- 30-day money-back guarantee
- Always free shipping
Shipping & Delivery
- Processing time: 1–3 working days
- Delivery time: 6–10 working days after dispatch
- Free shipping on all orders
Tracking
- Track & trace available 2–3 days after ordering
Returns
- Not satisfied? Contact us and we’ll help you with the best solution
Support
- Questions? Check our FAQ or contact us
- We respond within 24 hours
We offer a 30-day money back guarantee to ensure you’re happy with your purchase. Here’s how it works:
1. Eligibility
You have 30 days from the delivery date to request a refund if your item doesn’t meet your expectations. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
2. Refund Process
To start a return, please contact us at support@lumenora.co.nz with your order number and the reason for your return. We’ll guide you through the next steps.
3. Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
4. Refund Timeline
Once your return is received and inspected, we will process your refund within 5 to 7 working days. Refunds are issued to the original payment method.
5. Exceptions
Personalised items, such as custom plaques, may not be eligible for returns unless they arrive damaged or incorrect.
Thank you for choosing Lumenora.
If you have any questions, our support team is here to help.
A Glow That Brings Life Into Your Space
Meet OraGlow™ | Memory Lamp, a beautifully designed light that does more than illuminate a room. It softly highlights the moments, memories, and stories that make your space feel truly alive.
More Than Light, It’s a Living Memory
OraGlow™ is not just decor, it is a heartfelt keepsake. Designed to transform any house into a home, it captures meaningful moments and personal messages, turning them into a warm, comforting glow you can enjoy every day.
Designed to Feel Personal, Warm, and Timeless
Every OraGlow™ lamp is crafted with intention, combining artful design, personalized engraving, and soft adjustable lighting to suit your mood and space. Made from premium beechwood and impact-resistant acrylic, it is built to last while remaining elegant and minimal.
Product Highlights:
• Personalized engraving for your own message
• Three dimmable white light tones
• Splinter-free beechwood base
• Durable acrylic with anti-static coating
• USB-powered with on/off switc
Specifications
Dimensions (H x W x D):
- Frame (Horizontal): 17 x 23 x 2 cm
🌳 Material: Solid beechwood and recycled acrylic.
✨ Finish: Anti-static wax coating (dust-repellent).
💡 Lighting: 3 dimmable shades of white (warm, neutral, cool).
🔌 Power: Universal USB-A cable with integrated switch.
📦 In the box: 1x base with USB-A cable, 1x engraved acrylic plate,
Create a Glow That Tells Your Story
Whether it’s a gift for someone special or a meaningful piece for your own home, OraGlow™ | Memory Lamp is made to celebrate life’s most important moments.
Personalize yours today and let your story glow.
Photo Guidelines
To ensure your OraGlow™ lamp turns out perfectly, please follow these tips:
1. Framing
Square photos work best. Horizontal or vertical photos work well with a Lampiece frame.
2. Lighting
Make sure your photo is well-lit so facial expressions and details are clearly visible.
3. Sharpness
Upload only sharp photos where all details are clear.
4. Multiple People or Pets
For the best results, we recommend up to 5 people or pets. More than 5 may reduce design detail.
5. Background
On the product page, you can choose whether to include the background in your design. Designs can be created with or without the background.
Questions about your photo?
If you’re unsure which photo to use or how it will work in a design, feel free to contact us—we’re happy to help.
Artwork Process
Once you place your order, we will review your photo and start the design process.
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You will receive your design preview via email within 1–3 days (busy periods may take slightly longer).
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You can approve it or request unlimited free revisions until it’s perfect.
Note: Requesting multiple revisions or submitting new photos may extend the design process.
FAQ
Where are the lamps made?
All lamps are crafted in New Zealand.
Can you create designs with pets or objects?
Absolutely! We can create a design from almost anything—even your own drawings.
How long can the engraving be?
We recommend keeping it short. Maximum 20 characters for the best fit.
Can I use emojis in the engraving?
Absolutely! We’ll contact you if an emoji cannot be engraved and suggest an alternative.
Can there be more than 5 people in the photo?
It’s possible but not recommended, as too many people may reduce detail in the design.
Can I see a preview before shipping?
Yes! You’ll receive a design preview by email and can request revisions until fully satisfied.
Can you add or remove elements from the photo?
Yes! We can add elements, remove parts, or even combine multiple photos into one design. Include detailed notes with your order.
