- No wiring. No electrician needed
- 30-day money-back guarantee
- Always free shipping
Shipping & Delivery
- Processing time: 1–3 working days
- Delivery time: 6–10 working days after dispatch
- Free shipping on all orders
Tracking
- Track & trace available 2–3 days after ordering
Returns
- Not satisfied? Contact us and we’ll help you with the best solution
Support
- Questions? Check our FAQ or contact us
- We respond within 24 hours
We offer a 30-day money back guarantee to ensure you’re happy with your purchase. Here’s how it works:
1. Eligibility
You have 30 days from the delivery date to request a refund if your item doesn’t meet your expectations. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
2. Refund Process
To start a return, please contact us at support@lumenora.co.nz with your order number and the reason for your return. We’ll guide you through the next steps.
3. Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
4. Refund Timeline
Once your return is received and inspected, we will process your refund within 5 to 7 working days. Refunds are issued to the original payment method.
5. Exceptions
Personalised items, such as custom plaques, may not be eligible for returns unless they arrive damaged or incorrect.
Thank you for choosing Lumenora.
If you have any questions, our support team is here to help.
Give the gift of choice with a Lumenora Digital Gift Card.
Perfect for birthdays, housewarmings, Christmas, or just because — our gift cards allow the recipient to choose their favourite solar lighting or outdoor décor from our store.
• Choose your own amount
• Delivered instantly by email
• No expiry date
• Redeemable on all Lumenora products